Customer Care

WHERE CUSTOMERS COME FIRST

    OUR COMMITMENT TO CUSTOMER SERVICE EXCELLENCE:

    • We are always putting our customers first
    • We provide well trained and easily identifiable staff
    • We provide accurate and up to date customer information
    • We are open and available to customers until the advertised closing time
    • We are committed to continually improving our service

    OUR COMMITMENT TO CUSTOMER SERVICE EXCELLENCE:

    • We recognise and respond to our customers'€™ individual needs
    • We endeavour to provide customers with the assistance they need to access our services and make their visit special

    OUR COMMITMENT TO ACTING ON CUSTOMER'S FEEDBACK:

    • We listen carefully to what our customers tell us and welcome complaints and comments
    • We promise to investigate any complaints within 5 working days
    • We are committed to learn from our customer’s comments and improve our service as a result

    YOU CAN HELP US BY:

    • Providing us with all the information we need to help you
    • Asking us if you are unsure of anything
    • Informing us if you have any special needs
    • Telling us how we can improve our service